Privacy Policy

Mobitech Mechanics Ltd | Privacy Policy

**Last Updated:** October 2, 2026

1. Commitment to Privacy

Mobitech Mechanics Ltd ("we", "us", or "the Company") treats your personal data with radical competence and care. This policy outlines how we **orchestrate** the collection, processing, and protection of your information. We reserve the right to revisit this policy periodically to reflect operational or regulatory changes.

2. Information We Collect

To provide precision automotive services, we collect the following:

- Identity & Contact:Name, email address, contact phone number.

- Vehicle Data: Registration plate, booking history, MOT details, and service records.

- Communication Recordings: As an extension of our commitment to accuracy, we record telephone conversations. These recordings are processed via third-party AI transcription services to ensure information veracity and are utilised for business operations, quality control, and training purposes.

These recordings are utilised to ensure information veracity for business operations and quality control.

- Exclusions: We do not request or store sensitive financial data, such as credit card or bank details, through our website. We do not engage with or collect data from individuals under the age of 16.

3. Methodology of Collection

Information is gathered when you:

- Utilise our website or booking platform.

- Engage via phone, email, WhatsApp, or Facebook Messenger.

- Inquire about or authorise vehicle repairs/maintenance.

4. Data Utilisation & Legal Basis

We utilise your information to:

- Execute Service: Manage and deliver the specific automotive work requested.

- Record Keeping:Maintain your customer profile within our garage management software (TechMan).

- Accounting: Process administrative requirements via **FreeAgent**.

- Service Quality: Invite reviews or respond to online chat inquiries.

- Consent-Based Reminders:Provide MOT and service alerts (where you have explicitly opted in).

5. Storage and International Transfers

Your data is stored securely via GoDaddy web services. We utilise Advanced Email and domain protection (implemented May 2024). 

While we prefer EU-based processing, data may occasionally be processed in the United States. In such instances, we ensure protection through the UK Extension to the EU-U.S. Data Privacy Framework to maintain the integrity of your rights.

6. Third-Party Intelligence Sharing

We do not sell or lease your data. However, high-leverage execution requires sharing data with:

- TechMan / Webseller Pro: Our primary garage management interface.

- FreeAgent: For accounting and tax compliance.

- Parts Suppliers: Your vehicle registration may be shared with sub-contractors or suppliers to secure accurate parts procurement.

- Legal/Business Transfers: In the event of a business sale or legal obligation, data may be transferred to relevant parties under strict confidentiality.

7. Data Retention & Your Rights

We retain your data until you request its removal, ensuring a seamless history for your vehicle's maintenance. You possess the following rights:

- Access & Rectification: The right to view or correct your data.

- Erasure: The right to be "forgotten" (**anonymised** or deleted).

- Portability: The right to transfer your data to another provider.

- Withdrawal of Consent: You may opt out of marketing or reminders at any time.

8. Security & Responsibilities

While we employ robust digital safeguards, no internet-based communication is absolute. You are responsible for avoiding the transmission of sensitive financial data via unencrypted email. We cannot be held liable for unauthorised access resulting from user-side security failures.

9. Contact & Data Controller

For all inquiries regarding your personal information, contact the Data Controller:

Mobitech Mechanics Ltd

Email: enquiry@mobitechmechanics.co.uk  

Phone: 07894 441 317

Terms and Conditions of Supply

Mobitech Mechanics Ltd

1. Statutory Rights and Parts Warranty

1.1 Obligation to Conform: We maintain a legal duty to supply all parts and services in strict conformity with the Contract.

1.2 Quality Standards: Upon delivery, all parts shall be of satisfactory quality, fit for purpose, and conform to their description.

1.3 Materials Exception: We assume no liability for a failure to conform if the defect originates from materials or parts supplied by the Customer.

1.4 Standard of Service: All Services will be executed with reasonable skill and care.

1.5 Manufacturer Warranties: All parts carry a manufacturer warranty. For specific information regarding these warranties, please contact the manufacturer directly. This guarantee exists in addition to, and does not diminish, your statutory legal rights.

2. Service Terms and Conditions

**NOTICE:** Any terms below regarding parts and labour are superseded by our specific "Labour Only" policy for customers who supply their own parts.

2.1 Price and Estimates: While we strive for precision, automotive repair involves unforeseen technical challenges. We commit to transparent communication; any cost adjustments will be presented for your authorisation before additional work is executed.

2.2 Cancellation and Attendance Protocol:

*   Notice: A minimum of **72 hours’ notice** is required for any booking adjustments or cancellations. (Subject to review and change)

*   Late Cancellation: Cancellations within the 72-hour window incur a fee of £65 + VAT. (Subject to review and change)

*   Non-Attendance: Failure to be present for a scheduled appointment results in an immediate £65 + VAT missed appointment charge. (Subject to review and change)

*   Rescheduling: Appointments moved with more than 72 hours’ notice will not incur fees. (Subject to review and change)

2.3 Scope of Service and Liability: 

*   Resolution: Due to the complexity of modern vehicles, we cannot guarantee the complete eradication of all interconnected issues or the absence of future faults.

*   Liability Limitation: Mobitech Mechanics shall not be held liable for any damages, losses, or expenses incurred as a direct result of defects or failures in the repair work performed. This includes consequential damages and loss of vehicle functionality.

2.4 Limited Warranty Stipulations:

*   Coverage:We provide a three-month limited warranty on parts supplied by Mobitech, covering defects in materials and workmanship.

*   Exclusions: This is a *parts-only* warranty; labour charges for the replacement of failed components are strictly excluded.

*   Voidance: Coverage is void in cases of accident, misuse, neglect, or failure to disclose pre-existing vehicle history. Accurate provenance and usage data are essential; failure to provide this may compromise diagnostic accuracy and repair efficacy.

3. **Policy for Customer-Supplied Parts**

3.1. Provenance and Quality Assurance

As Mobitech Mechanics Ltd has not sourced the parts or fluids provided for this service, consequently we offer no guarantee regarding the parts quality, reliability, or history. The customer assumes all risks associated with the performance and integrity of these items.

3.2. Liability and Indemnity

Mobitech Mechanics Ltd, including our mechanic, shall not be held liable for:

- Failures of any customer-supplied parts during or after the fitting process of that part.

- Any Unintended consequences or "knock-on" damage to other vehicle systems resulting from the failure of supplied components.

- Any labor costs associated with the removal or replacement of faulty customer-supplied parts.

3.3. Warranty and Recourse

No warranty is provided by Mobitech Mechanics for customer-supplied parts. All warranty claims, technical support, and product inquiries must be directed to the original manufacturer or vendor from whom the parts were purchased.

3.4. Professional discretion and Safety Mandate

Mobitech Mechanics maintains a strict safety policy for our clients and the public. We reserve the right to inspect all supplied components prior to installation. If our mechanic deems any part to be of a potentially dangerous or hazardous quality, we reserve the absolute right to refuse fitting. In such instances, a full explanation of our findings will be provided to facilitate your next steps and you will be charged an hours labour as standard. 

3.5 customer Orders incorrect parts

While We are happy to accommodate customers who prefer to supply their own components, please be aware, to account for the time allocated to these bookings, the following terms apply:

• Incorrect Parts (Job Not Commenced): If a job is delayed or cancelled upon arrival because the customer supplied part is incorrect, a one-hour labour fee will be applied for that booking slot. This is independent of the agreed and booked costs to complete the work once the correct part is sourced.
• Interrupted Work (if reasonably Requested): If work has commenced and must be halted due to an incorrect part supplied by the customer, and you request the vehicle to be reassembled to a drivable state (if possible), a one hour labour fee will automatically apply or the actual time required for disassembly and reassembly will be billed there and then. The original quote for the booked repair will remain due upon completion of the final job, once you have received the correct part
• Halted Work (Undrivable State): If work has commenced and the customer supplied part is discovered to be incorrect meaning work on your vehicle is halted; if you are happy for the vehicle to remain in an undrivable state while you arrange the correct part, a one-hour labour fee or the actual time required for disassembly so far will be due immediately to cover work done. This amount will be credited toward your final bill as a progress payment, ensuring upon completion, you only pay the remaining balance.

4. Data Protection and TecMan Integration

4.1 Compliance: We process Personal Data in accordance with UK Data Protection Laws. 

4.2 Data Systems: All customer and vehicle information is processed and stored securely within our garage management software, **TecMan**.

4.3 Security Measures: We implement rigorous technical and organisational measures to ensure your data remains secure.

4.4 Enquiries: Data privacy matters should be directed to: enquiry@mobitechmechanics.co.uk

5. Force Majeure

5.1 Unforeseen Events: Neither party shall be liable for failures resulting from circumstances beyond their reasonable control. 

5.2 Procedure: The affected party must notify the other as soon as practicable. Obligations will be suspended only to the extent reasonable.

6. Governing Law and Dispute Resolution

6.1 Jurisdiction: This Contract is governed by the laws of England and Wales. 

6.2 Complaints: If dissatisfied, Customers must contact us within 10 days of service to discuss potential solutions.

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Corporate Identity

Mobitech Mechanics Ltd

Service Area: Elmswell and surrounding villages, IP30 

Company No:10232229 | VAT No: 4674907 50

07894 441317 | Email: enquiry@mobitechmechanics.co.uk